Frequently Asked Questions

Yes. AquivaCoast products are available for purchase directly through our official website.

We accept a wide range of secure payment methods, including:

Credit/Debit: Visa, Mastercard, American Express, Discover, and Diners Club

Digital Wallets: Apple Pay, Google Pay, and Shop Pay

Other: PayPal

Yes, we do. We offer competitive bulk pricing and B2B partnerships for contractors, developers, and retailers. For a custom quote on large-scale projects, please contact our support team at support@aquivacoast.com or select "Bulk Orders / B2B Partnership" on our contact form.

Yes. AquivaCoast offers free shipping on eligible products to the contiguous 48 United States. Alaska and Hawaii are currently excluded from our standard shipping coverage; shipping availability and any applicable charges are shown during checkout.

We currently ship to the contiguous 48 United States. Alaska and Hawaii are not currently included in our standard shipping coverage.

Shipping times vary depending on your location and the product ordered. In most cases, orders are generally dispatched within 1–2 business days after processing. Standard delivery typically takes 3–7 business days, you can expect to receive your shipment within 3-10 business days.

Yes. If your order has not yet been prepared for shipping, please contact AquivaCoast customer support as soon as possible to request an order change or cancellation. Once an order has been shipped or released to the carrier, the shipping address can no longer be changed. Cancellation or change requests are subject to the order's current fulfillment status.

AquivaCoast offers a variety of shower doors and enclosures, including hinged, pivot, sliding, bypass, frameless, semi-frameless, and framed designs. We also offer fixed shower screens and a range of bathtub doors and screens. You can explore the different options and find the perfect fit for your bathroom at aquivacoast.com/collections/shower-enclosures.

Our shower doors are primarily offered in standard sizes and configurations designed to fit a wide range of bathroom layouts. We currently do not offer custom-cut glass or fully custom shower doors. If you are unsure which standard size will fit your opening, please contact our support team with your measurements and we can help you identify suitable options.

AquivaCoast shower doors and screens use tempered safety glass designed for residential bathroom applications. Depending on the product, available glass thicknesses include 6mm (1/4"), 8mm (5/16"), and 10mm (3/8"), with options such as clear, frosted, reeded, and other glass finishes or patterns. Selected products use ANSI Z97.1 and SGCC-certified tempered glass. Please refer to the individual product page for the exact glass thickness, type, and certification of each model.

The American National Standards Institute(ANSI) sets standards for product safety and quality. AquivaCoast shower doors are ANSI  Z97.1 certified.

SGCC stands for the Safety Glazing Certification Council. SGCC provides certification for safety glazing products that meet applicable safety glazing standards and maintains ongoing certification through testing and inspection requirements. AquivaCoast tempered glass products are SGCC certified.

Not necessarily. Compatibility depends on the specific shower door and shower base model, dimensions, and installation configuration. Please check the specifications of both products before purchasing. If you are unsure, contact our support team at support@aquivacoast.com. with the model numbers or product links and we can help verify compatibility.

A support bar is generally recommended for frameless shower screens to provide additional stability and reduce movement. However, the exact support requirements vary by product design. Framed or structurally supported shower screens may not require a separate support bar. Please check the product specifications and installation guide before purchasing a support bar. If you are unsure, contact our support team with the product model.

Yes, our shower doors can be installed on tiled floors. We recommend professional installation for the best results.

Installation guides are available for download on each product page on our website.

For regular cleaning, use a soft cloth or sponge with mild liquid detergent and water. Avoid abrasive pads, scrapers, metal brushes, harsh chemicals, bleach, ammonia, alcohol, and other abrasive cleaning products, as they may damage the surface.

For accurate measurements, please measure the shower opening after the walls and other finished surfaces, such as tile, have been installed. Measurement requirements can vary depending on the specific shower door or enclosure, so we recommend reviewing our AquivaCoast Measuring Guide before ordering. For shower bases, measurements should be taken from the wall studs because the shower base is installed before the backer board and finished wall surfaces.

Please refer to our Measuring Guide for detailed instructions and product-specific measurement requirements.

AquivaCoast offers a 30-day return period for eligible products. Returned products must generally be new, unused, unassembled, complete, and in their original packaging. Standard returns are subject to a 20% restocking fee, and customers are responsible for return shipping costs. Please contact us and receive return instructions before sending any product back.

Please inspect your shipment promptly after delivery. If your item arrives damaged, contact us as soon as possible with photos of the packaging and damaged product, along with your order number. Our support team will review the issue and help arrange an appropriate resolution, such as a replacement or refund, depending on the circumstances.