Request Return & Refund Service

Thank you for shopping at AquivaCoast. We offer a 30-day money-back guarantee on all purchases. For return eligibility and instructions, please see our return policy below.

• The return request is made more than 30 days after delivery.
• The product is missing parts, packaging, or is damaged beyond normal wear and tear.
• You cannot provide a valid proof of purchase.
• The damage was caused by misuse, improper installation, or natural disasters.
• The product is not shipped back within 30 days of our return confirmation.
• Other conditions outlined in our full Return & Refund Policy apply.

To initiate a return, please follow these steps:

1. Contact us through our Contact Us page.
2. Provide your order number and a brief reason for the return.
3. Our customer service team will respond within 24 hours with the return address and detailed instructions.

Returns must comply with our return policy terms. If you have any questions, feel free to reach out!

• A 20% restocking fee applies to all returns.
• You are responsible for return shipping costs.
• Please return items in their original packaging.
• Refunds will be issued to the original payment method.
• Allow up to 48 business hours for your refund to be processed once we receive your return.
• Issues on Our End? If the return is due to quality issues, wrong items, or missing parts, we’ll cover shipping and offer a replacement or refund.